| | DECEMBER 20216Contact and call center businesses across Europe are jettisoning traditional on-premise or hosted infrastructure and adopting Contact Center-as-a-Service (CCaaS) solutions for their facilities. This revolution is also the prime factor behind the sector's massive growth in the region, which is now also expected to attract small and medium businesses as well. CCaaS offers companies swift implementations, greater flexibility, enhanced security and scalability, and easy management of remote workers--all in a cost-effective manner.In the aftermath of the COVID-19 pandemic, the popularity of CCaaS skyrocketed as businesses now are looking for innovative solutions to manage their remote workers, maintain their productivity, and offer customers the personalized experience they expect. The crisis has also accelerated the adoption of AI-based chatbots and contact center messaging services, allowing companies to attract and retain nascent high-value customers.Considering the dynamic nature of Europe's business ecosystem that is steadily evolving and growing, contact center solution providers have significant opportunities to develop innovative and user-friendly solutions to ensure faster and efficient contact center operation, management, and an enhanced consumer experience. CIOReview Europe's editorial board has evaluated the leading-edge contact center solution providers in Europe utilizing contemporary technologies to develop advanced contact center solutions. We also bring to you thought leadership articles and exclusive insights from expert CIOs and CXOs presenting their ideas and opinions on how Europe's business community can leverage innovative contact center solutions to improve their ROI and foster productivity in various sectors.Let us know your thoughts!EditorialThe Rising Popularity of Contact Center SolutionsCopyright © 2021 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Email:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com December - 13 - 2021, Vol 10, Issue - 79 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReview EuropeVisit www.ciorevieweurope.com Editorial StaffAaron PierceCarolynn WaltersShirley FaithRussell ThomasVisualizersIssac GeorgeBrian Harding*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffPaul John Managing Editoreditor@cioreview.comManaging EditorPaul JohnSalesStephen Thomasstephen.thomas@cioreview.com Dean Winchester
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