| | DECEMBER 20215EMPLOYEE EXPERIENCE IN THE AGE OF DIGITAL TRANSFORMATIONCX AND CONTACT CENTERS 2021HOW TO IMPROVE EFFICIENCY OF THE BOTS AT THE EARLY STAGE IMPLEMENTATION?DELIVERING FRICTIONLESS DIGITAL SUPPORT EXPERIENCES DURING 2020 AND BEYONDSELF SERVICE: AN IMPORTANT SLICE OF THE DIGITAL TRANSFORMATION PIEBruce Swan, European Customer Care General Manager, PanasonicJacque Lim, Regional Head of Service Delivery Asia Pacific, Aspire LifestylesMarcin Kupczak, Head Of Customer Service (global), FlixBusTrevor Gordon, Global Omnichannel Retail, SodexoChristopher Douglas, Director Member Services Pacific, Accor Plus08IN MY OPINIONCXO INSIGHTS20232530LAST WORDI n f o c u s10PG 16 - 22TOP 10SOLUTION PROVIDERS - 2021CONTACT CENTER
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