| | September 202219Mambo Solutions Limited Gamification for Enhanced Employee Morale and EngagementGamification today is more than just a buzzword. A far cry from a child's play, businesses often underestimate the benefits of gamification in their routine operations. As digital transformation knocks on the doors, gamification is proving to be a highly efficient alternative to ensure the engagement of employees in remote working environments, driving productivity and desired business outcomes. Helping businesses leverage gamification to enhance employee engagement, track behaviours in real-time, and improve productivity is London-based Mambo Solutions Limited. Using Mambo's flexible gamification platform, businesses can build seamless gamification experiences and engage their employees and customers.The Mambo Gamification platform motivates its users to complete desirable behaviours, helping businesses reinforce positive behaviours in their employees and build productive habits. Businesses can use the platform to clearly communicate their expectations to employees and allow them to constantly monitor their performance in real time. Managers can leverage Mambo's powerful analytical and reporting capabilities to gain actionable insights into the performance of their programmes, setting targets, measuring outcomes, and constantly updating them to accommodate dynamic objectives. Users can choose from a variety of data sets, including behaviours, rewards, activities, and points, broken down by days, cumulative, or by users. Businesses can also group data sets to create a personalized dashboard, which they can save and share with other admins. The dashboards are also customizable, and offer users the freedom to use different widgets, charts, and graphics to check the progress and evolution of different programmes.Businesses can define various key performance indicators to translate their business strategies into manageable and actionable data. Users can also track data coming from third-party systems such as average hold time or sales volume, and track internal metrics such as rewards and behavioural patterns. Managers can set clear goals for their employees for different periods for different groups of users. For example, businesses can define different objectives for sales, marketing, contact centre team, and more, customising the solution in accordance with the different workflows of different departments. The platform can also be customised to define Red Amber Green (RAG) statuses and reward employees when they reach their targets. Mambo's gamification platform allows defined a variety of missions that are in turn align with their business goals. The platform enables managers to recognise employees and customers for taking action, whether it's a progression towards a goal or completion of a business procedure. These achievements help managers recognise used behaviours which have a substantial and meaningful impact on business goals. Users can also benefit largely from the levels and custom points that Mambo offers, allowing them to track their progress virtually. Administrators can also assign missions that are structured towards a particular business process, incentivising certain actions to improve employee morale and engagement.Owing to such innovative feature sets, Mambo finds application across a myriad of industries, such as financial services, insurance, governments and more. Financial service companies can leverage Mambo to create digital financial workspaces, rewarding employees' activities, performance, learning and development. Insurers can accelerate the performance of their teams by generating real-time data and feedback on their sales activities. Public sector entities can improve online services by rewarding civic actions and participation, motivating citizens and government servants to engage in government initiatives. Owing to such employee-centric functionalities, Mambo essentially enables businesses to convert their mundane tasks into fun activities, ensuring that employees were always motivated and encouraged to stay focused and their work. 10 MOSTPROMISINGSOLUTIONS PROVIDERS EUROPE AND UK - 2022GAMIFICATIONWith more than 10 years of experience, we are geographically flexible and optimized to cover specific regions in any European country
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